Eric Crosby and Monise McCabe cultivate a fun family vibe at Chase International's Reno office.

The glistening, gray lobby buzzed with excitement. A screen stood in front of the signature orange wall, white leather Eames chairs lined up in rows. Agents were milling about, chatting, laughing and sharing stories of their holiday escapades. The sales meeting was about to begin at Chase International’s Reno office.

Monise McCabe cruised through the crowd offering a friendly hello to everyone. Sitting down behind the projector, she checked the slides and adjusted the focus one last time. Eric Crosby joined her to confirm a change in the agenda. Moments later, an agent pulled him aside to ask a question about a pending transaction. Continue reading →